Keep Fastpay Deposit and Payout Ownership Consistent
A payment logo on a marketing page does not prove that the same rail can receive a withdrawal. Compare the authenticated deposit and payout screens, then connect both methods to the verified account holder. An unexplained third-party destination creates avoidable risk.
Open the Fastpay cashierRecord the inbound method
Save deposit ID, holder name, rail, amount, currency and masked source. Note whether the cashier states that deposits must return to the original method first.
Open the payout screen separately
List only methods currently available to the account, with minimum, maximum, fee and destination requirements. Do not infer eligibility from homepage icons.
Explain a method switch
If the original rail cannot receive funds, obtain written instructions for an owned alternative and the evidence required. Keep any return-to-source portion separate from excess winnings.
Reconcile both sides
Link deposit, refund, payout and receiving references in one ledger. Close each rail only after the matching credit, not after a generic approved message.
Frequently asked questions
What should be recorded first?
Save deposit ID, holder name, rail, amount, currency and masked source. Note whether the cashier states that deposits must return to the original method first.
What is the next check?
List only methods currently available to the account, with minimum, maximum, fee and destination requirements. Do not infer eligibility from homepage icons.
How is the issue closed?
Link deposit, refund, payout and receiving references in one ledger. Close each rail only after the matching credit, not after a generic approved message.
Last reviewed: 5 August 2026